Palace Green Homes is committed to protecting the privacy of our users. This privacy notice is intended to inform you on how we gather, define and use your information. All your personal information will be held and used in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
We commit to:
- Only keep your data to provide services and do what the law says we must
- Keep your records safe and accurate
- Only keep your data as long as we have to
- Collect, store and use your data in a way that does not break any data protection laws
Things you can do to help us:
- Tell us when any of your details change
- Tell us if any of the information we hold on you is wrong
When you use this website you are agreeing to this statement and any additional privacy statements on individual pages within the website.
We regard the lawful and correct treatment of personal data as vital to maintaining the confidence of the many people we deal with. Data protection law says that we are allowed to use personal information only if we have a proper reason to do so. The law says we must have one or more of these reasons – a lawful basis to process:
- When you consent to it, or
- To fulfil a contract we have with you, or
- When it is our legal duty, or
- Fulfilling a vital interest on behalf of the data subject, or
- Fulfilling a public task, or
- When it is in our legitimate interest
Any personal information you give us will only be used in accordance with principles found in the General Data Protection Regulations and the Data Protection Act 2018. For more information visit: www.ico.org.uk
What information will we collect about you?
How we use your information
Your personal information will be used to fulfil your request for services or information. We work hard to ensure our staff can only see the data they need to perform their tasks. All our staff are trained to understand data protection and what they need to do to keep your data secure.
Your rights relating to your information
- The right to be informed – this is the information given to you in a privacy notice
- The right of access – you can see the personal information we hold about you
- The right to rectification – if you feel your information is incorrect you can ask for it to be corrected
- The right to erase – there are some circumstances when you can ask for your personal information to be erased
- The right to restrict processing – there are some circumstances when you can ask for the processing of your personal information to be restricted
- The right to data portability – you may request to acquire and reuse your personal information for your own purposes
- The right to object – you can object to processing if you feel your personal information is not being used for the purposes that you gave it to us for
- Rights in relation to automated decision making and profiling – you have the right to know if your personal information is used in an automated process which could result in an unfavourable decision against you.
The legal basis for processing your information
We process your information under your consent, or through legitimate interests you may have in Palace Green Homes. In certain circumstances the processing of your information will be necessary for compliance with a legal obligation or for the performance of a contract.
How we share your information
Information held by East Cambs Trading Co is solely used for the purposes of providing relevant support, information and other content and services that you may request. We will not disclose any personal information to third parties unless required to do so by law. If we wish to share your data with a third party for reasons not specified above, we will contact you for explicit written consent for us to do this.
How long we hold your information
We keep your information for as long as required according to the retention policy of the specific documentation. This may vary according to National Law. All of your data is stored with the European Union (EU).
Your right to access your information
In regards to all of the above you can request access to information that we hold about you. This is called a Data Subject Access Request; you will need to request this information in writing. To help you in this process we have prepared a form that you can download and complete: Data Subject Request Form you will be required to provide proof of identity. We must respond to you within one calendar month (however if we feel the request is complex we may ask for an extension of this period).
If the information we provide is incorrect you must write to us and tell us what information is incorrect and ask that it be corrected. If we do not agree that the information is incorrect you may ask us to record your disagreement. There is no charge for this service; however a charge may be incurred if the request is deemed to be manifestly unfounded or excessive, particularly if it is repetitive. In certain circumstances, it may be the case that your request is denied and will write to you and inform you if that is the case.
Where can I find more information about my rights?
The Government has set out a number of data protection principles and rights for you that we must follow when using your personal data. These principles and rights are detailed in the General Data Protection Regulations. How we comply with these principles and rights is explained in our Data Protection Guidance
If you wish to complain about the way in which your request has been processed then your complaint will be dealt in accordance with our Complaint’s Procedure. If you are still unhappy with the decision, you have a right of appeal to the ICO
Contacting Palace Green Homes
If you have any questions or comments about this Privacy Notice or our Cookies policy please contact: The Data Protection Officer, Palace Green Homes, c/o The Grange, Nutholt Lane, Ely, Cambs, CB7 4EE (email: email@example.com)
Changes to this policy